CAN IT BE REFILLED?
Refills are designated on your prescription bottle. If you do not have refills, your chart will be forwarded to the doctor for review. You may need to allow an extra day in the event no refills are designated on the bottle. The pick-up time you are given is not a guarantee that you have refills. You must follow the physician’s orders to continue to receive refills. Triage (walk-in) prescriptions are not refillable.

INFORMATION YOU WILL NEED TO PROVIDE TO USE THE SYSTEM
Please have this information assembled before you call the automated refill line.

•  CURRENT Prescription Number(s) *Keep your most recent Rx bottles so that you have the current number.

•  Daytime Phone Number (In case we need to contact you.)

TO AVOID RUNNING OUT OF MEDICATION:
It is the Patient’s responsibility to avoid running out of medication. The Pharmacy cannot be held responsible for a patient’s failure to comply with the refill policy.

• Call when you have a 7-10 day supply left of your medication. Please do not wait until you have a couple of days of medication remaining. This could cause you to run out before your refill request can be processed.

• The clinic is closed on all federal holidays. Add an additional 1-2 days to the refill pick-up schedule for any week containing a holiday.

The pharmacy understands that on occasion, situations occur beyond a patient’s control and may influence your complete cooperation. However, please remember that abuse of these procedures affects everyone and therefore cannot be allowed. Thank you for your cooperation.

PLEASE SEE OUR FAQs PAGE IF YOU HAVE ADDITIONAL QUESTIONS.